Most Commonly Asked Interview Questions
Tell Me About
Yourself...
You tube link: http://youtu.be/-ezFNrWMTlc
Have you ever had a
conflict with your boss?
You tube link: http://youtu.be/VeNPpnuKOw4
What is your greatest
weakness?
You tube link: http://youtu.be/q1QPafzXO-w
Are you a team player?
You tube link: http://youtu.be/6rexJ3U05fg
What would you change?
You tube link: http://youtu.be/XMp1wkfqiKw
How has your experience
prepared you for this job?
You tube link: http://youtu.be/jIU8LBKitSk
Why should I hire you?
You tube link: http://youtu.be/deuYRMIkG-c
All of these videos and
many more related to career searches and interview tips can be found at www.CollegeGrad.com
Commandment One: Customer service is everyone's job. Everyone in an organization serves the
customer. Even those employees who do not deal directly with customers serve
the customer by providing support to those employees who do deal directly with
the customer. Every member of the organization must have a sense for serving
the customer. Great customer service results from an understanding that
customer service is everyone's job.
Positive
Most Commonly Asked Interview Questions
Tell Me About
Yourself...
You tube link: http://youtu.be/-ezFNrWMTlc
Have you ever had a
conflict with your boss?
You tube link: http://youtu.be/VeNPpnuKOw4
What is your greatest
weakness?
You tube link: http://youtu.be/q1QPafzXO-w
Are you a team player?
You tube link: http://youtu.be/6rexJ3U05fg
What would you change?
You tube link: http://youtu.be/XMp1wkfqiKw
How has your experience
prepared you for this job?
You tube link: http://youtu.be/jIU8LBKitSk
Why should I hire you?
You tube link: http://youtu.be/deuYRMIkG-c
All of these videos and
many more related to career searches and interview tips can be found at www.CollegeGrad.com
Commandment One: Customer service is everyone's job. Everyone in an organization serves the customer. Even those employees who do not deal directly with customers serve the customer by providing support to those employees who do deal directly with the customer. Every member of the organization must have a sense for serving the customer. Great customer service results from an understanding that customer service is everyone's job.
Negative
Commandment Two: Respect your customer at all times. A customer is not an account number, a
sales statistic, or a specified amount of money in your pocket. A customer is a
living, breathing, human being who deserves respect at all times. Be courteous
to your customer. Be appreciative. Treat your customer the way your customer
wants to be treated. Value your customer's individuality and differences. It is
never a mistake to assume the customer is right. Demonstrate to your customer
you want to do business with them by respecting your customer at all times.
Positive
Negative
Commandment Three: Give your customer what your customer wants.Every
product or service must satisfy a customer need. Every product or service must
provide a value to the customer. All organizations are in the business of
satisfying customer needs. Products or services that satisfy customer needs
sell themselves. Make certain you know what your customer needs. You cannot be
the judge of what your customer needs, only the customer can make that
determination. To be certain that you provide what the customer needs, go ask
the customer and then give your customer what your customer wants.
Positive
Commandment Three: Give your customer what your customer wants.Every product or service must satisfy a customer need. Every product or service must provide a value to the customer. All organizations are in the business of satisfying customer needs. Products or services that satisfy customer needs sell themselves. Make certain you know what your customer needs. You cannot be the judge of what your customer needs, only the customer can make that determination. To be certain that you provide what the customer needs, go ask the customer and then give your customer what your customer wants.
Negative
Commandment Four: Exceed your customer's expectations. Promise less, deliver more. Customers
keep coming back to firms that provide them greater than anticipated benefits.
An organization can never go wrong by giving customers more than their money's
worth. Exceeding expectations assures repeat business. Give your customers
reason to return to your firm and continue to exceed your customer's
expectations.
Positive
Negative
Commandment Five: Be truthful to your customer. Honesty truly is the best policy. Do not
lie to customers. Do not exaggerate the benefits of your products and services.
Do not engage in hyperbole and puffery. Dishonesty drives customers away and
keeps them from returning. You want your customer to come back so be truthful
to your customer.
Positive
Negative
Commandment Six: Ask your customer to evaluate your service. To find out what customers think of your
service ask them. You cannot assess the level of your service, only customers
can do that for you. Solicit their feedback and be open and responsive to the
answers you receive. If you want to know how you are really doing then ask your
customer to evaluate your service.
Positive
Commandment Six: Ask your customer to evaluate your service. To find out what customers think of your service ask them. You cannot assess the level of your service, only customers can do that for you. Solicit their feedback and be open and responsive to the answers you receive. If you want to know how you are really doing then ask your customer to evaluate your service.
Negative
Commandment Seven: Thank your customer and mean it. Customers are the only reason for a
firm's existence. Say thanks for them to others and say thanks to them as often
as possible. Always be sincere in giving your thanks. Do it in a positive, not
a perfunctory manner. Demonstrate to your customer how much you appreciate
doing business with him or her and thank your customer and mean it.
Positive
Negative
Commandment Eight: Talk to you customer in language your
customer can understand. Avoid
technical jargon, sophisticated mumbo-jumbo, and the latest industry clichés.
It is the responsibility of the person of knowledge to communicate in such a
fashion that others can understand. Speak to your customer at a level of
understanding the customer can comprehend. Communicate to be understood, not to
impress. The only way to be certain communication is effective is to talk to
your customer in language your customer can understand.
Positive
Negative
Commandment Nine: Give your customer your full attention. A customer is not an interruption. A
customer is the sole reason for a firm's existence. A customer can go down the
street and around the corner to a competitor for service and the customer knows
this. When dealing with a customer, give the customer your undivided attention.
Show the customer that the customer is your number one priority at that moment
and give your customer your full attention.
Positive
Negative
Commandment Ten: Follow-up with your customer. The customer encounter does not end with
the sale. Follow-up is necessary to determine the degree of customer
satisfaction with the product or service and the experience of doing business
with the firm. Follow-up indicates continued interest in and concern for the
customer. Show you care and follow-up with your customer.
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